We don't have parts for every product in stock. However, you can always contact us so we can check if we have the parts you need. Please specify in your email that you wish to order parts, which product it concerns (product name/reference), and exactly which part it is according to the manual. The manuals can generally also be found on the product page.
Unfortunately, it is not possible to pick up your order.
We do not have a showroom or physical store.
We currently deliver products in the Netherlands, Belgium, Luxembourg, France, Germany, Austria, Denmark, Sweden, Finland, Spain, Italy, Ireland, Hungary, Slovakia, Czech Republic, Slovenia, Croatia, Portugal, and Poland, excluding islands, Monaco, Liechtenstein, and Andorra.
We do not have an assembly service. However, you can view the product manual in advance to see what you need for assembly. Additionally, our wooden products are pre-drilled and consist of multiple panels, making them relatively easy to assemble.
It's unfortunate that you haven't received a confirmation yet. Have you checked your spam folder? Sometimes our emails end up there. You can also check whether your order was successfully placed by viewing the status in your account (this only works if you created an account).
If you still haven't found a confirmation, it is recommended to contact our customer service by phone or email.
If you still haven't found a confirmation, it is recommended to contact our customer service by phone or email.
Please contact our customer service by phone or email so they can assist you further.
Yes, we offer payment methods like Klarna. If you have an account with them, you can pay later through us.
Returns are free, and your order can be returned within 30 days at no cost. Please note that we can only process a return if the product shows no signs of use and is returned in the original packaging. Contact our customer service. They will assist you with the return request.
Please contact our customer service.
At the moment, we have a discount code if you subscribe to our newsletter. We also frequently have promotions and discount codes. To stay completely up-to-date, check our Instagram page!
If you would like to place a business order, we ask that you contact our customer service prior to placing the order.
- iDeal (ABN Amro, ASN Bank, bunq, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank, Van Lanschot Bankiers, Handelsbank, and Revolut)
- Bank Transfer
- PayPal
- Bancontact
- Giropay
- SOFORT
- Klarna
- Google Wallet
- Visa Mastercard
- Apple Pay
Not yet, but maybe in the future. Keep an eye on our channels!
After your order is shipped, you will receive an email from us with the tracking link for the shipment. With this, you can track the shipment yourself with one of our carriers.