Terms and conditions

1. The consumer may terminate an agreement regarding the purchase of a product during a reflection period of at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for withdrawal, but the consumer is not obliged to state his reason(s).
2. The reflection period mentioned in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
   a. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer prior to the ordering process, refuse an order for multiple products with different delivery times.
   b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
   c. in the case of agreements for regular delivery of products over a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
   
   For services and digital content not delivered on a tangible medium:
3. The consumer may terminate a service agreement and an agreement for the supply of digital content not delivered on a tangible medium within at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for withdrawal, but the consumer is not obliged to state his reason(s).
4. The reflection period mentioned in paragraph 3 starts on the day following the conclusion of the agreement.
   
   Extended reflection period for products, services, and digital content not delivered on a tangible medium in case of failure to inform about the right of withdrawal:
5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
6. If the entrepreneur has provided the information referred to in the previous paragraph to the consumer within twelve months after the start date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer received that information.
   
   

Article 7 - Obligations of the consumer during the reflection period

1. During the reflection period, the consumer shall handle the product and its packaging with care. He shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
2. The consumer shall only be liable for any diminution in the value of the product resulting from handling the product in a manner that goes beyond what is permitted in paragraph 1.
3. The consumer shall not be liable for any diminution in the value of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the contract.
   
   

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises his right of withdrawal, he shall notify the entrepreneur within the reflection period by means of the model withdrawal form or in another unambiguous manner.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has observed the return period if he returns the product before the reflection period has expired.
3. The consumer shall return the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer shall bear the direct cost of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the cost of returning the product.
6. If the consumer withdraws after having first explicitly requested that the provision of the service or the supply of gas, water, or electricity not made ready for sale in a limited volume or quantity begin during the reflection period, the consumer shall owe the entrepreneur an amount proportionate to that part of the commitment that has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full performance of the commitment.
7. The consumer shall not bear any costs for the performance of services or the supply of gas, water, or electricity that is not ready for sale in a limited volume or quantity, or for the supply of district heating, if:
   a. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs upon withdrawal, or the model withdrawal form, or;
   b. the consumer has not explicitly requested the start of the performance of the service or supply of gas, water, electricity, or district heating during the reflection period.
8. The consumer shall not bear any costs for the full or partial supply of digital content not delivered on a tangible medium if:
   a. he has not expressly consented to the start of the performance of the contract before the end of the reflection period prior to its delivery;
   b. he has not acknowledged losing his right of withdrawal when giving his consent; or
   c. the entrepreneur has failed to confirm this statement by the consumer.
9. If the consumer exercises his right of withdrawal, all supplementary agreements shall be legally dissolved.
   
   

Article 9 - Obligations of the entrepreneur in case of withdrawal

1. If the entrepreneur makes the notification of withdrawal by the consumer possible electronically, he shall send an acknowledgment of receipt without delay after receiving this notification.
   
2. The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to repay until he has received the product or until the consumer proves that he has returned the product, whichever is earlier.
   
3. The entrepreneur shall use the same means of payment that the consumer used for reimbursement unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
   
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.
   

1. Products or services whose price is subject to fluctuations in the financial market that the entrepreneur has no influence over and which may occur within the withdrawal period;
   
2. Agreements concluded during a public auction. A public auction means a method of sale whereby products, digital content, and/or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content, and/or services;
3. Service agreements, after full performance of the service, but only if:
   a. the performance has begun with the consumer's express prior consent; and
   b. the consumer has declared that he loses his right of withdrawal once the entrepreneur has fully performed the contract;
4. Package travel as referred to in Article 7:500 of the Dutch Civil Code and agreements on passenger transport;
   
5. Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance and otherwise than for residential purposes, the transport of goods, car rental services, and catering;
   
6. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance thereof;
   
7. Products manufactured according to the consumer's specifications, which are not prefabricated and are made based on an individual choice or decision by the consumer, or which are clearly intended for a specific person;
   
8. Products that spoil quickly or have a limited shelf life;
   
9. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
   
10. Products that are irrevocably mixed with other products after delivery by their nature;
    
11. Alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but the delivery of which can only take place after 30 days, and whose actual value depends on market fluctuations that the entrepreneur has no influence over;
    
12. Sealed audio or video recordings and computer software, the seal of which has been broken after delivery;
    
13. Newspapers, periodicals, or magazines, with the exception of subscriptions to them;
14. The supply of digital content other than on a tangible medium, but only if:
    a. the performance has begun with the consumer's express prior consent; and
    b. the consumer has declared that by giving his consent, he loses his right of withdrawal.
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1. During the period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
2. In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any mentioned prices are target prices will be mentioned in the offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if they result from statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
   a. these are the result of statutory regulations or provisions; or
   b. the consumer has the right to terminate the contract from the day on which the price increase takes effect.
5. The prices mentioned in the offer of products or services include VAT.
6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In case of printing and typographical errors, the entrepreneur is not obliged to deliver the product according to the erroneous price.
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1. The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the existing statutory provisions and/or government regulations on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
   
2. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.
   
3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after delivery. Products must be returned in their original packaging and in new condition.
   
4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
   
5. The warranty does not apply if:
   the consumer has repaired and/or altered the delivered products himself or has had them repaired and/or altered by third parties;
   the delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the entrepreneur's instructions and/or on the packaging;
   the defectiveness is wholly or partially the result of regulations that the government has set or will set regarding the nature or quality of the applied materials.
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1. The entrepreneur shall take the greatest possible care in receiving and executing orders for products and in assessing applications for the provision of services.
   
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
   
3. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders with due speed but at the latest within 30 days unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the contract free of charge. The consumer has no right to compensation.
   
4. All delivery periods are indicative. The consumer cannot derive any rights from any mentioned periods. Exceeding a period does not entitle the consumer to compensation.
   
5. In the event of termination in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 14 days after termination.
   
6. If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement article is being delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment are for the account of the entrepreneur.
   
7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative known to the entrepreneur, unless expressly agreed otherwise.
   
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Termination: